Policy

Minimum Order:

• Minimum order amount is $100.00 per shipping date.
• Minimum order per item as listed.

Back Order:

• If an item is not available, we reserve the right to place it on back order.
• Back orders under $20.00 may be canceled.
• If an item is not available, we reserve the right to substitute the item for a similar one.
• If you don’t accept back orders or substitutes, it is your responsibility to inform us at the time your order
  is placed.

Terms:

• All prices are FOB Agoura Hills, California.
• Puzzled accepts the following credit cards: Visa, Master Card, and American Express.
• Puzzled also offers Net 30 Terms for customers who have provided their signed trade reference.
• Puzzled accepts checks and cashier checks. All returned checks will be subject to a $29 fee and your
  account will revert to pre pay only.
• Puzzled does not ship COD.

Late Payments:

• If for any reason your payment is late, a monthly finance charge of 1% will be charged to your account
  and your account will revert to pre pay only.
• If the account is sent to collection, you will be responsible for all fees and collection costs.
  Shipping:
• Puzzled ships mainly via UPS for ground shipments and via FedEx Freight for palletized shipments.
• Special shipping instructions or routing guides should be included with each order.
• If you choose a different carrier, your account number must be provided.
• Puzzled charges are based on the carrier publish rates.
• Oversize items might incur additional shipping charges.

Ordering:

• To place an order you must be a retailer with a resale number certificate.
• You may order online at www.PuzzledInc.com, via our Toll Free number: (888) 789�]3533, via Fax: (818) 991-9294 and via e-mail: sales@PuzzledInc.com.
• Priority is given to orders on a first come first served basis, unless a special request is made.

Cancelation:

• 20% restocking fee will apply to any canceled order.

Damages:

• Damages must be reported to Puzzled within (7) seven days of receipt of merchandise.

Returns:

• You may return products to Puzzled for a refund, less shipping and 20% restocking fee, within seven days
  of receiving the products. Certain restriction apply:
  • Returns must be approved by Puzzled.
  • Must not be any marking (such as pricing) on the product.
  • The product must be in the original carton and packed properly.

Note:

• All prices, polices and terms are subject to change without notice. All listed prices are wholesale price.