Help / FAQ

Who can buy from Puzzled?

Retailers, distributors or anyone with a re-sale license may purchase directly from Puzzled. We can refer you to a retailer though if you don’t have a re-sale license.

Is there a minimum order size/amount?

Yes! Minimum orders are $100 but minimum quantities vary.

How can I order from Puzzled?

Puzzled can be reached by phone, fax, email or you can place an order online. Whatever method of communication is easiest for you is how we’d like you to contact us.

What is the turnaround time for shipping once I’ve placed an order?

Puzzled generally ships within 1-3 business days of receiving your order. Orders placed very close to holidays or at conventions may take slightly longer.

An order that requires custom modifications such as Name Drop can take up to two weeks to ship. Complete custom orders can take up to 6 months.

How will Puzzled ship my order to me?

We generally ship FedEx ground and FedEx freight. However if you have other shipping needs such as overnight delivery, puzzled can arrange for any type of shipping arrangement and will only charge you our cost.

How can I pay for my order?

We accept Visa, MasterCard, Discover or American Express as payment. Additionally, at the time of your first order (or at any time thereafter) you may also send us your credit references in order to set up terms for any subsequent orders.